Политика возврата средств

Return & Refund Policy

1. Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

  • Items must be returned within 14 days of receiving your order.
  • Products must be unused, unworn, and in original condition, with all tags and packaging intact.
  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable/digital products
  • Personal care items (for hygiene reasons)
  • Custom or personalized products
  • Sale or clearance items (unless defective)

3. Return Process

To initiate a return:

  1. Contact us at [fashionstore12026@gmail.com] with your order number.
  2. Wait for confirmation and return instructions.
  3. Ship the item back to the address provided.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect (wrong item sent)

If you need an exchange, contact us at [fashionstore12026@gmail.com].

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

We will resolve the issue as quickly as possible at no extra cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company (processing times may vary)
  • Contact your bank

If you still have not received your refund, please contact us at [fashionstore12026@gmail.com].

8. Contact Us

If you have any questions about this policy, please contact us:

  • Email: [fashionstore12026@gmail.com]